unhappy customers

September 2018: You ask me to conserve and then raise my rates?

AWE and LADWP provide a rate study to support conservation efforts. Also, a Texan and a Mexican meet with a Palestinian and an Israeli – what about? All this and more in our monthly wrap up.

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digital utility

The digital utility:customer relationship – what to do and when

How a small utility in New England is leading the way in proactive digital communications. Also, how your utility can take small steps to improve digital customer service.

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