Hydrant Flushing in New England

Like all water providers, Dedham Westwood Water District performs hydrant flushing exercises, at least once a year. Communication with the public has been standard procedure, but typically relies on people checking the website or paying attention to the news – a well intentioned but unrealistic assumption. With Dropcountr, DWWD staff are able to target customers […]

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January 2019: New Year, Same Commitment

No longer are digital customer services and analytics limited to the well-financed major metros; it’s becoming important enough, and valuable enough that smaller, leaner utilities are leading the change.

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