saratoga springs

March ’18: Metering the “Secondary”

Utah throws meters on “secondary systems,” a $493 bill in pennies, data on customer satisfaction and salamanders. All this and more in our monthly wrap up.

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The Evolving Customer Playbook – Earning ROI with Customer Satisfaction

The new customer playbook writes itself: satisfaction is the goal, communication and ‘services’ the means, digital the preference and mobile the platform of choice.

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