The Dropcountr Platform
Engage Residential Customers with HOME
- Convenient access to water use on the devices customers prefer
- Electronic bill payment and other self-service tasks
- Available on iOS, Android, and the web
Product Features
Water Use
Notifications & Alerts
Self-Service
Tips & Rebates
Water Use
Increase your customer’s water IQ
- Correlate use to rates and match with a bill
- Social norming compares to similar households
- Demographic and climate factors calculate a budget for each customer account
Dropcountr PLUS (Utilities using AMI)
- Customers can view daily and hourly use trends
- Irrigation algorithm captures and presents outdoor use
- Burst and continuous flow leaks identified
Notifications & Alerts
Key Information Delivered Automatically
- Monthly water use report summary
- Instant digital delivery of utility announcements
- Targeted emergency notifications (e.g. boil water advisory, service interruption)
Dropcountr PLUS (Utilities using AMI)
- Leak alerts via push, text, and email
- Threshold alerts
Self-Service
Empower and Enable Your Customers
- Higher Water IQ means fewer customer service calls
- Migrate customers to electronic payments
- Streamline start/stop service requests
Dropcountr PLUS (Utilities using AMI)
- Leak identification and resolution
- Irrigation
Tips & Rebates
Increase Engagement & Rebate Participation
- Intelligent presentment of conservation tips
- Increase rebate program participation
- Digitize rebate applications
- One-click access to local contractors
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Reduce communication costs and improve productivity
Automate alerts, promotions and communications
- Send either broad or targeted digital messages to your customers
- Dropcountr sends monthly water use summaries and leak alerts automatically
- Reduce paper, postage, staff time, and truck rolls
Why Dropcountr for Residential Customers?
Native mobile experiences
Consumers now spend more than three hours each day on their mobile devices, and 90% of that time is using native mobile apps. Dropcountr HOME features a native mobile app, matching consumer preferences and maximizing customer engagement.
Multi-lingual and ADA compliant
With English and Spanish versions available out of the box, and the option to add languages to match your customer preferences, Dropcountr leaves no customer behind. HOME is also compliant with the Americans with Disabilities Act of 1990, meaning that utilities can reach all customers regardless of their abilities, and ensure compliance with the law.
dropcountr
BUSINESS
Give commercial customers insights and alerts into water usage
