April 2018: Report Card Season
AWE and ELI release a 5-year state scorecard update, finding a better word than ‘drought’, adopt-a-drain and WaterSense. All this and more in our monthly wrap up.
March ’18: Metering the “Secondary”
Utah throws meters on “secondary systems,” a $493 bill in pennies, data on customer satisfaction and salamanders. All this and more in our monthly wrap up.
The Evolving Customer Playbook – Earning ROI with Customer Satisfaction
The new customer playbook writes itself: satisfaction is the goal, communication and ‘services’ the means, digital the preference and mobile the platform of choice.
January ’18: Battling ‘Day Zero’
The drought in Cape Town, a startup is selling unfiltered, untreated spring water, mobile numbers that’ll make your head spin. All this and more in our monthly wrap up.
Resources for your Spanish-speaking community
Not everybody has the bandwidth or staff count to produce materials for their Spanish-speaking community, so we’ve pulled together some resources over the past couple months that you and your staff might found helpful.
December ’17: The West Is On Fire
Fires in California are out of control, Michael Phelps shares a viral video about conservation, the year of data and a year-in-review. All this and more in our monthly wrap up.
October ’17 – New Faces at Dropcountr
10 years of WSI, new faces at Dropcountr, responsive cities and handicapping the rainy season. All this and more in our monthly wrap up.
September ’17 – Money for Water
The aftermath of Hurricane Harvey, Draw on your customers, record breaking heat and a pilot project. All this and more in our monthly wrap up.
The Costs Of Water Modernization
To implement much-needed water infrastructure repair and development, water utilities must find effective ways to communicate with their customers. Utilities that invest in their customer relationships today will benefit today, tomorrow, and every day afterwards.
Great Things Happen When You Speak Your Customer’s Language
Residential water providers will increasingly need the backing from their ratepayers as infrastructure and delivery costs mount. That support will stem from modern, digitally driven relationships, and those relationships can start with as simple a gesture as communicating in the same language.