Always on, and highly accessible
Accessibility means investing in our many communities and understanding user needs in a way that’s truly equitable. Here are several ways that we include and engage all customers.
Dropcountr HOME: Designing for Today’s Consumer (Part 2)
Dropcountr’s goal from the start has been to present your water usage in a way that provides insight and prompts action – and helps you save water and on your monthly bill. And you do, to the tune of an impressive 7.8%. And yet many residents still finish the month in disbelief: “How did I […]
Dropcountr HOME – Designing for the Digital Utility (Part 1)
The past few months at Dropcountr consisted of working with utility partners and customers from California to Florida, evaluating a new approach to the way we display water usage to our end users. Usage, units, dates and timeframes – it can be confusing! Shoot, that’s why we started Dropcountr in the first place! We’ve built […]
January 2019: New Year, Same Commitment
No longer are digital customer services and analytics limited to the well-financed major metros; it’s becoming important enough, and valuable enough that smaller, leaner utilities are leading the change.
October 2018: This is your utility calling…
Austin Water issues an unprecedented city-wide boil water notice. Also, WSI 2018 was a hit. All this and more in our monthly wrap up.
September 2018: You ask me to conserve and then raise my rates?
AWE and LADWP provide a rate study to support conservation efforts. Also, a Texan and a Mexican meet with a Palestinian and an Israeli – what about? All this and more in our monthly wrap up.
The digital utility:customer relationship – what to do and when
How a small utility in New England is leading the way in proactive digital communications. Also, how your utility can take small steps to improve digital customer service.
July 2018: It’s More Than Just An App
The WWF takes a new approach to watershed education, a ton of activity on the Colorado River and news from Florida. All this and more in our monthly wrap up.
Communicating with the Digital Customer: Denver Water’s Experience
Denver Water recently presented a 5-year perspective on their experience improving existing programs through targeted communication at the AWWA Sustainable Water Management Conference. Their experience can help inform your decisions regarding digital communication.
May 2018: What is Human-Centric Design?
How can human-centric design influence the water industry? Denver Water’s digital touch and the end of the world. All this and more in our monthly wrap up.