What Is a Water Utility in a Digital World? – WaterFM

One of the top priorities for a utility is its customers. Improving overall customer experience involves both transparent engagement and the delivery of cost-efficient, reliable services. Sharing data and data insights via machine learning with customers could help to build trust even if the utilities share information not favorable to utility operations, such as outages or water quality issues.

Read the article here: What Is a Water Utility in a Digital World?

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