Screen & feature updates

The past four weeks at Dropcountr consisted of working with utility partners and customers from California to Florida, evaluating a new approach to the way we display water usage to our end users. Usage, units, dates and timeframes – it can be confusing! Shoot, that’s why we started Dropcountr in the first place!

We’ve built out dozens of mocks, modifying in small and bold ways how we present information in a way that is digestible and actionable by you, the user. You’ll note changes and additions to the HOME app fall into three distinct buckets:

1) greater ease-of-use
2) contextual information, and
3) action-driven design.

We’re thrilled to share some of our findings and encourage constructive feedback by emailing us at hello@dropcountr.com

VIEWS

How you digest your usage over given periods of time is critical to doing something about it.. You’ll note that – for utilities supporting hourly reads – we removed the “week” view. Our goal here help you identify usage patterns from a macro perspective. Not only is your usage for a given time period front-and-center at the top of the screen, but also your goal. Are you over or under? By how much?

YEAR
We’ve migrated from displaying 6 months to 12, giving you the full picture of your usage. This change was a long time coming and we appreciate your patience

MONTH

The month view has been designed to help you identify patterns and anomalous usage. Your usage for each day are colored to illustrate your relative daily usage throughout the month. Darker colors represent your heavy usage days, and lighter colors your low usage days. 

For example, if you average 150 gallons per day (4,500 gallons per month), a day where you used 350 gallons may be dark, and a day when you used 50 gallons may be light. Should you notice a regular pattern of dark Tuesdays, it’s possible your irrigation controller is scheduled for Tuesdays and you didn’t know!

Also, days with a red notch suggest the start of possible leaks and can help you pinpoint where the issue is (“we had construction workers that week, it’s possible they hit a pipe”).

DAY
Your daily usage view was very much inspired by the iOS Screentime application, and can help you identify how much you’re averaging on a daily basis, as well as what hours of the day you’re using the most water.

Modals



Consolidating your usage and relevant information to a single screen was our priority. The data points you’re familiar with like tier information and how much you used last year are still present, but we’ve also added your averaged daily use for a given month and your per capita usage. 

“There’s no way I use this much water” – we’ve heard this many times! When you look at your consumption from a monthly view, 7,000 gallons sounds like a LOT. But it starts to make sense when you drill down to how many people in your household are using water on a daily basis.

For example, if you used 7,000 gallons in July, but you have 4 people in your household, that averages out to about 60 gallons per person per day. Which isn’t nothing – that adds up – but it’s not as daunting as reading 7,000 gallons on your bill.

Thresholds


We’ve been looking forward to releasing threshold alerts for a long time, and are thrilled to finally release it to our smart-meter supported users. Thresholds alerts are set to give you a heads up when your usage exceeds a certain dollar amount on your monthly bill. 

Perhaps you want to keep your usage down to $50 per month, perhaps you have $150 budgeted for it. Dropcountr will soon give you a heads up when you’ve exceeded that amount, so that you can throttle your usage if needed (and so that you’re not surprised when you receive your next bill!).

My utility


The final big request we heard from users was additional ways to navigate and communicate with their utility in the app. The goal here was to consolidate all the actions you may take on the utility website in the app and device you use every day.

Need to call customer service? Need to pay your bill? Want more information about your utility and the service area they serve? All this and more can be found in the My Utility page.


In Conclusion
Thank you again to everyone who participated – your feedback will help thousands of residents nationwide understand and manage their water use in smart and efficient ways.

We’d also like to welcome some of our new partners to the Dropcountr family – the City of Punta Gorda in Florida, the City of Santa Barbara in California, and the City of Hewitt in Texas.

We very much look forward to sharing these updates and appreciate your feedback – please send us a note at hello@dropcountr.com if you’d like to discuss further.

💦- Team Dropcountr

Dropcountr Privacy & Terms

Thanks for using Dropcountr! Here we describe how we collect, use, and handle your personal data when you use our websites, software, and services (“Services”).

What & Why

We collect and use the following information to provide, improve, protect, and promote our Services:

Account information. We collect, and associate with your account, the information you provide to us when you do things such as sign up for your account.

Water usage information. Our Services are designed as a simple way to understand and manage your water usage. To make that possible we collect, store and process detailed information about your water usage over time.

Premise information. We collect information about your home and/or business that impact water usage (like address, location, premise size, number of occupants, irrigation system type and size). This information is used to customize goals, tips and rebates for you.

Usage information. We collect information related to how you use the Services, including actions you take in your account (like viewing usage, receiving messages, accessing tips and rebates). We use this information to improve our Services, and protect Dropcountr users.

Device information. We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services. For example, we use device information to detect abuse and identify and troubleshoot bugs.

Cookies and other technologies. We use technologies like cookies and pixel tags to provide, improve, protect, and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services. We may also use third-party service providers that set cookies and similar technologies to promote Dropcountr services.

Basis for processing your data. We collect and use the personal data described above in order to provide you with the Services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we ask for your consent in advance or require that our partners obtain such consent.

With Whom

We may share information as discussed below, but we won’t sell it to advertisers or other third parties.

Others working for and with Dropcountr. Dropcoutnr uses certain trusted third parties (for example, providers of customer support and IT services) to help us provide, improve, protect, and promote our Services. These third parties will access your information to perform tasks on our behalf, and we’ll remain responsible for their handling of your information per our instructions.

Utility staff. Our Services display information like your contact information, premise information, and water usage information to your water utility’s staff. This allows your utility to target communications to the appropriate water users.

Law & Order and the Public Interest. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Dropcountr or our users; (d) protect Dropcountr’s rights, property, safety, or interest; or (e) perform a task carried out in the public interest.

Stewardship of your data is critical to us and a responsibility that we embrace. We’ll abide by the following Government Request Principles when receiving, scrutinizing, and responding to government requests (including national security requests) for your data:

  Be transparent,
  Fight blanket requests,
  Protect all users, and
  Provide trusted services.

How

Security. We are dedicated to keeping your information secure by following industry standard security practices. We continue to work on features to keep your information safe.

Retention. When you sign up for an account with us, we’ll retain information you or your utility provides to our Services for as long as your account exists or as long as we need it to provide you the Services.

Where

Around the world. To provide you with the Services, we may store, process, and transmit data in the United States and locations around the world—including those outside your country. Data may also be stored locally on the devices you use to access the Services.

You have control over your personal data and how it’s collected, used, and shared. For example, you can change or correct personal data. You can manage and edit your account and premise information through your profile page.

Changes

If we’re involved in a reorganization, merger, acquisition, or sale of our assets, your data may be transferred as part of that deal. We’ll notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.

Contact

Have questions or concerns about Dropcountr, our Services, and privacy? Contact our support team at support@dropcountr.com. If they can’t answer your question, you have the right to contact your local data protection supervisory authority.