Dropcountr HOME – Designing for the Digital Utility (Part 1)

The past few months at Dropcountr consisted of working with utility partners and customers from California to Florida, evaluating a new approach to the way we display water usage to our end users. Usage, units, dates and timeframes – it can be confusing! Shoot, that’s why we started Dropcountr in the first place! We’ve built […]

continue reading

Hydrant Flushing in New England

Like all water providers, Dedham Westwood Water District performs hydrant flushing exercises, at least once a year. Communication with the public has been standard procedure, but typically relies on people checking the website or paying attention to the news – a well intentioned but unrealistic assumption. With Dropcountr, DWWD staff are able to target customers […]

continue reading


January 2019: New Year, Same Commitment

No longer are digital customer services and analytics limited to the well-financed major metros; it’s becoming important enough, and valuable enough that smaller, leaner utilities are leading the change.

continue reading

October 2018: This is your utility calling…

Austin Water issues an unprecedented city-wide boil water notice. Also, WSI 2018 was a hit. All this and more in our monthly wrap up.

continue reading

unhappy customers

September 2018: You ask me to conserve and then raise my rates?

AWE and LADWP provide a rate study to support conservation efforts. Also, a Texan and a Mexican meet with a Palestinian and an Israeli – what about? All this and more in our monthly wrap up.

continue reading

digital utility

The digital utility:customer relationship – what to do and when

How a small utility in New England is leading the way in proactive digital communications. Also, how your utility can take small steps to improve digital customer service.

continue reading

augmented reality

July 2018: It’s More Than Just An App

The WWF takes a new approach to watershed education, a ton of activity on the Colorado River and news from Florida. All this and more in our monthly wrap up.

continue reading

Communicating with the Digital Customer: Denver Water’s Experience

Denver Water recently presented a 5-year perspective on their experience improving existing programs through targeted communication at the AWWA Sustainable Water Management Conference. Their experience can help inform your decisions regarding digital communication.

continue reading

May 2018: What is Human-Centric Design?

How can human-centric design influence the water industry? Denver Water’s digital touch and the end of the world. All this and more in our monthly wrap up.

continue reading

awe state scorecard

April 2018: Report Card Season

AWE and ELI release a 5-year state scorecard update, finding a better word than ‘drought’, adopt-a-drain and WaterSense. All this and more in our monthly wrap up.

continue reading

Get started with Dropcountr

Drop us a line today for a conversation or Dropcountr demo.

request a demo

Looking for the Dropcountr App for your home?

Get it here >