Communicating with the Digital Customer: Denver Water’s Experience

Denver Water recently presented a 5-year perspective on their experience improving existing programs through targeted communication at the AWWA Sustainable Water Management Conference. Their experience can help inform your decisions regarding digital communication.

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May 2018: What is Human-Centric Design?

How can human-centric design influence the water industry? Denver Water’s digital touch and the end of the world. All this and more in our monthly wrap up.

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awe state scorecard

April 2018: Report Card Season

AWE and ELI release a 5-year state scorecard update, finding a better word than ‘drought’, adopt-a-drain and WaterSense. All this and more in our monthly wrap up.

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saratoga springs

March ’18: Metering the “Secondary”

Utah throws meters on “secondary systems,” a $493 bill in pennies, data on customer satisfaction and salamanders. All this and more in our monthly wrap up.

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The Evolving Customer Playbook – Earning ROI with Customer Satisfaction

The new customer playbook writes itself: satisfaction is the goal, communication and ‘services’ the means, digital the preference and mobile the platform of choice.

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January ’18: Battling ‘Day Zero’

The drought in Cape Town, a startup is selling unfiltered, untreated spring water, mobile numbers that’ll make your head spin. All this and more in our monthly wrap up.

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Resources for your Spanish-speaking community

Not everybody has the bandwidth or staff count to produce materials for their Spanish-speaking community, so we’ve pulled together some resources over the past couple months that you and your staff might found helpful.

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December ’17: The West Is On Fire

Fires in California are out of control, Michael Phelps shares a viral video about conservation, the year of data and a year-in-review. All this and more in our monthly wrap up.

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October ’17 – New Faces at Dropcountr

10 years of WSI, new faces at Dropcountr, responsive cities and handicapping the rainy season. All this and more in our monthly wrap up.

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September ’17 – Money for Water

The aftermath of Hurricane Harvey, Draw on your customers, record breaking heat and a pilot project. All this and more in our monthly wrap up.

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