AWE and LADWP provide a rate study to support conservation efforts. Also, a Texan and a Mexican meet with a Palestinian and an Israeli – what about? All this and more in our monthly wrap up.
How a small utility in New England is leading the way in proactive digital communications. Also, how your utility can take small steps to improve digital customer service.
Denver Water recently presented a 5-year perspective on their experience improving existing programs through targeted communication at the AWWA Sustainable Water Management Conference. Their experience can help inform your decisions regarding digital communication.
The new customer playbook writes itself: satisfaction is the goal, communication and ‘services’ the means, digital the preference and mobile the platform of choice.