The new customer playbook writes itself: satisfaction is the goal, communication and ‘services’ the means, digital the preference and mobile the platform of choice.
To implement much-needed water infrastructure repair and development, water utilities must find effective ways to communicate with their customers. Utilities that invest in their customer relationships today will benefit today, tomorrow, and every day afterwards.
Residential water providers will increasingly need the backing from their ratepayers as infrastructure and delivery costs mount. That support will stem from modern, digitally driven relationships, and those relationships can start with as simple a gesture as communicating in the same language.