unhappy customers

September 2018: You ask me to conserve and then raise my rates?

AWE and LADWP provide a rate study to support conservation efforts. Also, a Texan and a Mexican meet with a Palestinian and an Israeli – what about? All this and more in our monthly wrap up.

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digital utility

The digital utility:customer relationship – what to do and when

How a small utility in New England is leading the way in proactive digital communications. Also, how your utility can take small steps to improve digital customer service.

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augmented reality

July 2018: It’s More Than Just An App

The WWF takes a new approach to watershed education, a ton of activity on the Colorado River and news from Florida. All this and more in our monthly wrap up.

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Communicating with the Digital Customer: Denver Water’s Experience

Denver Water recently presented a 5-year perspective on their experience improving existing programs through targeted communication at the AWWA Sustainable Water Management Conference. Their experience can help inform your decisions regarding digital communication.

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May 2018: What is Human-Centric Design?

How can human-centric design influence the water industry? Denver Water’s digital touch and the end of the world. All this and more in our monthly wrap up.

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awe state scorecard

April 2018: Report Card Season

AWE and ELI release a 5-year state scorecard update, finding a better word than ‘drought’, adopt-a-drain and WaterSense. All this and more in our monthly wrap up.

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saratoga springs

March ’18: Metering the “Secondary”

Utah throws meters on “secondary systems,” a $493 bill in pennies, data on customer satisfaction and salamanders. All this and more in our monthly wrap up.

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The Evolving Customer Playbook – Earning ROI with Customer Satisfaction

The new customer playbook writes itself: satisfaction is the goal, communication and ‘services’ the means, digital the preference and mobile the platform of choice.

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January ’18: Battling ‘Day Zero’

The drought in Cape Town, a startup is selling unfiltered, untreated spring water, mobile numbers that’ll make your head spin. All this and more in our monthly wrap up.

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Resources for your Spanish-speaking community

Not everybody has the bandwidth or staff count to produce materials for their Spanish-speaking community, so we’ve pulled together some resources over the past couple months that you and your staff might found helpful.

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