Hydrant Flushing in New England

Like all water providers, Dedham Westwood Water District performs hydrant flushing exercises, at least once a year. Communication with the public has been standard procedure, but typically relies on people checking the website or paying attention to the news – a well intentioned but unrealistic assumption.

With Dropcountr, DWWD staff are able to target customers neighborhood-by-neighborhood, with the right message at the right time, directly to their phone. The way you’d expect a service provider to.

Proactive and targeted communication helps the district
✓ reduce customer service calls
✓ reduce widespread alarm around discoloration
✓ improve customer satisfaction
✓ reduce communication costs

Print the case study here
Read the blog post here