January 2019: New Year, Same Commitment

A look back, and a look forward
Every December we take time to reflect on what we accomplished that year and sketch out next year’s area of focus: how do we help water utilities improve their customer service and self-service tools?

It’s a rewarding, humbling, inspiring, galvanizing exercise.

2018 was a keystone year for us with several high water marks:
✓ We met a broader cross-section of our community than any year prior;
✓ Our utility partners spoke at more events about their Dropcountr programs than any year prior
✓ Our programs were included in more grant funding events than any year prior; and,
✓ We saw more activity and interest among small-to-medium sized utilities than any year prior.

The last point – interest, activity and partnerships among small-to-medium sized utilities – is a promising sign of things to come for the water industry. No longer are digital customer services and analytics limited to the well-financed major metros; it’s becoming important enough, and valuable enough – especially with AMI – that smaller, leaner utilities are leading the change.

We want to highlight some of our 2018 wins below and give all a taste of 2019. We have a big year ahead of us and could not be more excited to march into it with you, our community.

Cheers to 2019, forward ho!
Kellock + Team Dropcountr


Industry Participant, not just a Vendor
We knew our community was strong, but the H2duO really brought things to the fore in 2018. Dropcountr sat down with Stephanie and Arianne and proudly sponsored Season 1 of “Water in Real Life”, a podcast that brings together water utility staff, conservationists and communicators – i.e. you! If you haven’t subscribed yet, please do!

A month later we shared the stage with Mary Ann Dickinson at WSI, discussing
the importance of engaging your Spanish-speaking customers. Talk to any of us if you’re building a strategy around your Spanish-speaking customers – we’re here to help.

Impressive Work in Denver
We wrapped an impressive pilot with Denver Water that was shared at the AWWA Sustainable Water Management Conference in Seattle. See how we drove >30% adoption and helped DW save $343/AF compared to previous conservation efforts at this link.

Austin and New England Too
Our partners in Texas and New England were quick on their customer engagement as well. Dropcountr was there to support Austin Water’s week-long boil advisory in October; an unprecedented event that saw a wonderful amount of neighbors helping out neighborsSouthwest of Boston our partner Dedham Westwood Water District was surgical in their messaging around hydrant flushing – reducing customer service call traffic and keeping customers informed and happy .

New Partners of all shapes and sizes
As an organization we take the long view with our utility and partner relationships. More importantly, the people that make them work. We could not be more excited to be growing the Dropcountr network  in Colorado, Texas, Montana, Florida, Georgia, California and beyond. Thank you for the continued support and partnership – you make us better.

Eager Water Wonks
We have a partnership with researchers at UC Riverside to pilot programs that help us and the utility better understand what messaging strategies and content drive water efficient behavior. When are your customers most receptive to messaging? What types of messages do your customers respond to? How satisfied are your customers?

Drop us a line at to learn more.

Taste of 2019
This year we’re going long on automating routine tasks and actions, for both utility and customers. Improved leak resolution, thresholds, messaging, clustering, templates, UI, billpay, slowdowns and more. We’ll continue to champion our partners at regional AWWA conferences, on the airwaves, and in the press. Our goal, as it’s always been, is to help utilities and their customers save time, money and water.

Let’s get to work!

Dropcountr Privacy & Terms

Thanks for using Dropcountr! Here we describe how we collect, use, and handle your personal data when you use our websites, software, and services (“Services”).

What & Why

We collect and use the following information to provide, improve, protect, and promote our Services:

Account information. We collect, and associate with your account, the information you provide to us when you do things such as sign up for your account.

Water usage information. Our Services are designed as a simple way to understand and manage your water usage. To make that possible we collect, store and process detailed information about your water usage over time.

Premise information. We collect information about your home and/or business that impact water usage (like address, location, premise size, number of occupants, irrigation system type and size). This information is used to customize goals, tips and rebates for you.

Usage information. We collect information related to how you use the Services, including actions you take in your account (like viewing usage, receiving messages, accessing tips and rebates). We use this information to improve our Services, and protect Dropcountr users.

Device information. We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services. For example, we use device information to detect abuse and identify and troubleshoot bugs.

Cookies and other technologies. We use technologies like cookies and pixel tags to provide, improve, protect, and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services. We may also use third-party service providers that set cookies and similar technologies to promote Dropcountr services.

Basis for processing your data. We collect and use the personal data described above in order to provide you with the Services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we ask for your consent in advance or require that our partners obtain such consent.

With Whom

We may share information as discussed below, but we won’t sell it to advertisers or other third parties.

Others working for and with Dropcountr. Dropcoutnr uses certain trusted third parties (for example, providers of customer support and IT services) to help us provide, improve, protect, and promote our Services. These third parties will access your information to perform tasks on our behalf, and we’ll remain responsible for their handling of your information per our instructions.

Utility staff. Our Services display information like your contact information, premise information, and water usage information to your water utility’s staff. This allows your utility to target communications to the appropriate water users.

Law & Order and the Public Interest. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Dropcountr or our users; (d) protect Dropcountr’s rights, property, safety, or interest; or (e) perform a task carried out in the public interest.

Stewardship of your data is critical to us and a responsibility that we embrace. We’ll abide by the following Government Request Principles when receiving, scrutinizing, and responding to government requests (including national security requests) for your data:

  Be transparent,
  Fight blanket requests,
  Protect all users, and
  Provide trusted services.


Security. We are dedicated to keeping your information secure by following industry standard security practices. We continue to work on features to keep your information safe.

Retention. When you sign up for an account with us, we’ll retain information you or your utility provides to our Services for as long as your account exists or as long as we need it to provide you the Services.


Around the world. To provide you with the Services, we may store, process, and transmit data in the United States and locations around the world—including those outside your country. Data may also be stored locally on the devices you use to access the Services.

You have control over your personal data and how it’s collected, used, and shared. For example, you can change or correct personal data. You can manage and edit your account and premise information through your profile page.


If we’re involved in a reorganization, merger, acquisition, or sale of our assets, your data may be transferred as part of that deal. We’ll notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.


Have questions or concerns about Dropcountr, our Services, and privacy? Contact our support team at If they can’t answer your question, you have the right to contact your local data protection supervisory authority.